Privacy Policy
Last Updated: 19 May, 2025
SmartAID ("we," "our," or "us") is committed to protecting the privacy and personal data of our donors, volunteers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or offline.
By using our website www.smartaid.org or engaging with our services, you consent to the practices described in this policy.
1. Who We Are
SmartAID is an international non-profit humanitarian organisation registered in:
- United States: EIN: 82-3229884
- Australia: ABN: 40639710811
We provide disaster relief and long-term recovery by integrating smart technologies, operating in over 50 countries worldwide.
2. Information We Collect
a. Information You Provide to Us
- Name, email address, phone number, and mailing address (e.g. when subscribing to our newsletter, donating, or volunteering)
- Payment details (processed securely via Stripe or Donately)
- Messages or enquiries you send us
- Any other information you choose to share via forms or correspondence
b. Information Collected Automatically
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring websites
This data is collected using cookies and similar technologies. You can manage cookie preferences via your browser settings.
3. How We Use Your Information
We use your information to:
- Process donations and issue receipts
- Communicate with you about our impact, events, and updates
- Respond to your enquiries and provide support
- Improve our website and service delivery
- Ensure security and fraud prevention
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your data based on:
- Your consent (e.g. for newsletters)
- Contractual necessity (e.g. donation processing)
- Legal obligations
- Legitimate interests (e.g. service improvement, analytics)
5. Sharing Your Information
We may share your personal data with:
- Trusted service providers (e.g. Stripe, Donately, email platforms)
- Legal or regulatory authorities, when required
- Field partners and collaborators as needed for humanitarian aid
All third parties are required to adhere to appropriate data protection and confidentiality standards.
6. International Data Transfers
Your data may be stored or processed in countries outside your own. Where required, we implement safeguards to ensure compliance with applicable laws and protect your rights.
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law (e.g. financial recordkeeping).
8. Your Rights
You may have the right to:
- Access and receive a copy of your data
- Correct or update inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to certain processing
- Withdraw consent (e.g. opt-out of emails)
- Lodge a complaint with a supervisory authority
To exercise these rights, email us at hello@smartaid.org.
9. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If we become aware of such data, it will be deleted promptly.
10. Data Security
We use reasonable technical and organisational measures to protect your personal data. However, no system is completely secure. If you suspect your data has been compromised, contact us at hello@smartaid.org.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.
12. Changes to This Policy
We may revise this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
13. Contact Us
If you have any questions or concerns regarding your personal data or this policy, please contact us:
SmartAID
Email: hello@smartaid.org
Website: www.smartaid.org